Job Summary
We are seeking proactive and skilled Support Engineers to provide technical assistance and ensure high customer satisfaction. The role involves troubleshooting, resolving technical issues, and maintaining system performance.
Key Responsibilities
- Respond to technical support tickets and resolve issues promptly.
- Monitor system performance and provide preventative maintenance.
- Collaborate with internal teams to address complex technical problems.
- Document solutions for future reference and training purposes.
- Assist in deploying and configuring software and hardware solutions.
- Escalate unresolved issues to higher-level support when necessary.
Qualifications
- Strong understanding of operating systems, networks, and troubleshooting techniques.
- Familiarity with monitoring tools and incident management systems.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
